Check-in was efficient as the rooms has...
Check-in was efficient as the rooms has been kept ready for me. But unfortunately, when we checked the room, we found that the water was very dirty and yellow with rust and dirt. The water was not cleared even after running the tap for almost half an hour. The bath tub drain trap was choked. The living room tiles was sticky and looks like not moped for years.
We quicky went back to the reception to make a complaint. The counter staff was reluctant to change our room at first but after insisting that we are regular hotel guest they give in and offered us to view another room. We checked and found the room in order (bathroom fittings seems just renovated) and we had to be contented although it was the last block, low floor and very far from the hotel lobby compared to the earlier one which was just next to the lobby and high floor . The hotel reception explained that most of the hotel rooms are actually owned and rented out by the owners and thus they are not renovated or maintained properly unlike the rooms that are still under Mahkota Hotel.
