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Mahkota Hotel Melaka  

 

Overall Hotel Reviews

3/6

rating

Based on 105 reviews

 

Summary

Customer service
3/6
Cleanliness of accommodation
3/6
Quality of room
3/6
Quality of food
4/6
Family friendly
5/6
Value for money
3/6
 
 

AsiaRooms.com reviews

105

 

Room prices from

Updating Rates

 

4/6

rating

Was a little disappointed by the room...
Was a little disappointed by the room size. Had the the impression that it was bigger that i thought, afterall it says it is a service apartment meant for 4. I have seen rooms meant for 2 bigger than that. Overall, it wasnt a bad stay, but it could have been better.
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4/6

rating

We have been staying at your hotel...
We have been staying at your hotel for many years each time we visit Malacca up to twice a year. We notice that the condition of the rooms are deteorating and have not been upgraded. The location of the hotel is excellent and I am sure that you will enjoy even higher rate of occupancy if the hotel is given a facelift.
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2/6

rating

I suggest that the hotel should provide...
I suggest that the hotel should provide free shuttle service or to pay a nominal fee to go to nearest shopping centre and to attraction places. Moreover no taxis are in to the hotel and we had to walk out to get a taxi. Overall the service is ok.
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5/6

rating

i stay in 2rooms suit so everything...
i stay in 2rooms suit so everything in the room is perfect . most needs can be found in this hotel. shopping mall is just across the road..suitable for family... very good.
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4/6

rating

Good location.Near shopping place.Good for traveller who...
Good location.Near shopping place.Good for traveller who doesnt want to spend much on transport.All within walking distant.i will stay here when i come to visit this state.
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4/6

rating

cleanliness not good...
cleanliness not good
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3/6

rating

One of the bad experience was the...
One of the bad experience was the bath tub tap which able to turn on but unable to turn off. Need to call a couple of times before fixing it. Similarly for a noisy aircon. This hotel should spend some money to repair all the rooms facilities without guest complaining upon arrival.
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3/6

rating

The hotel's location is a plus point....
The hotel's location is a plus point. Directly opposite the hotel is a shopping centre and some food centres are also found nearby. Jonker street is also about 15 mins walk away, which makes the hotel's location quite centralised.
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2/6

rating

The location is good. But the rest...
The location is good. But the rest is really not worth to mention. The attitude of the service staff (at the reception counter) is poor and rude. They are not helpful. I have booked the hotel for 3 days 2 nights but is asked by them to check out by Day 2. After clarifying with the counter staff, no apology was mentioned by the staff. My friend's room is also flooded as the air con is leaking. More service emphasis should be done among staff. When asked one of the restaurant staff to take photo for us, she said with a straight face and no smile tthat she is currently on duty and cannot take picture for us. I have never received such a poor service from a hotel staff elsewhere. Atonishingly rude. Definitely not an enjoyable experience.
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2/6

rating

The location: The main entry/exit was next...
The location: The main entry/exit was next to highway. You need to cross the road to the shopping center. The room: there are not enough electrical power point. No cable television only local programme. The next day when inform front desk before we went out for a walk. He ask us to hang around when they fix it.!!! Staff: Most of the hotel staff look unhappy. Every request will have the negative reply. Except the concierge, who is very helpful, polite and friendly.
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