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Holiday Inn Melaka  

 

Overall Hotel Reviews

5/6

rating

Based on 104 reviews

 

Summary

Customer service
5/6
Cleanliness of accommodation
5/6
Quality of room
5/6
Quality of food
4/6
Family friendly
5/6
Value for money
5/6
 
 

AsiaRooms.com reviews

104

 

Room prices from

Updating Rates

 

5/6

rating

Our major gripe with this hotel is...
Our major gripe with this hotel is the number of elevators servicing all floors - a grand total of three overcrowded jam-packed lifts. Not uncommon to have to wait more than 5 minutes to get up or get down.
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4/6

rating

My Room: Deluxe CityView Room at level...
My Room: Deluxe CityView Room at level 6. The best parts of the Hotel: You can enjoy the great view of Malacca strait from the swimming pool and fitness center (but pool closed at 7pm, too early!). Good service.. good location (opp Shpg mall and Newton food court) and still they provide free shuttle every 2 hrs to 3 major tourist attractions. Breakfast..ok (i had my best Malaysia breakfast in Kuching Hilton Hotel). Room Air Conditioner...not cold; mini-bar..empty; no bathtub but rain shower. The worst part..toilet flush not working well and we need to flush many times!
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6/6

rating

The hotel actually offer only 2 rates...
The hotel actually offer only 2 rates for their rooms: city view and seaview. There is no such category of room as Seaview AND deluxe. I selected this category and paid extra. I felt cheated.
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5/6

rating

The hotel service is very good. When...
The hotel service is very good. When I went for breakfast on the second day, the staff could remember very clearly what drinks I have ordered the day before and asked if I would like the same. Although it was quite crowded on the second day, they are still very observant, helpful and friendly. The hotel is clean with nice swimming pool. Its location is very near the sea, making the place very cosy and relaxed. It is not far from shopping area but do be careful when crossing the road. All in all, I enjoyed the stay and will definitely recommend the hotel.
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5/6

rating

Good but Hotel guest is not entitled...
Good but Hotel guest is not entitled to free usage of the jacuzzi but have to pay RM$25/-.
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5/6

rating

This is a very new hotel which...
This is a very new hotel which just opened late last year so it is no surprise that overall the hotel fared pretty well. My booking was for 2 rooms with double beds as I had kids with me. When I checked in they gave me 2 rooms with single beds wihtout informing me. It was only when I asked that they told me they were out of rooms with double beds. But they were nice enough to give me a triple room instead which had a double bed and a single bed, which solved my problem of sleeping with my two kids since I could join the single and double bed together to form a super huge bed! The triple room was quite big with a big bathroom. Bathroom only has a shower area that comes with a nice rain shower. So if you are a fan of bathtubs, this may not be for you. But i'm not too sure if other rooms might come with bathtubs. Toilet bowl had a ring in it and didn't seem like it was scrubbed properly. Other than that, everything else was fine. The bathroom had a special small glass partition with blinds where you could look out into the room. Breakfast was pretty ordinary, none of the items really stood out as being very delicious. It was the usual hotel breakfast with cereals, hot items, pastries, food stations etc. Overall the staff were very friendly and helpful. No complaints about that. Location of the hotel was pretty good, very near Mahkota parade and A'Formasa. If you drive, there is complimentary parking in a covered carpark which was bright and airy which was great, unlike some hotel carparks which are dark and dingy. Overall the experience was great and I would definitely go back there again. The room rate was very good too. Definitely value for money!
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5/6

rating

The staff is eager to please and...
The staff is eager to please and service comes with a smile. One setback is the lack of a bathtub in my exceutive suite. The buffet breakfast is great. Overall, a very pleasant and wonderful stay.
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4/6

rating

stays 2nite, upgrade 2 sea view which...
stays 2nite, upgrade 2 sea view which i think is worth the extra. Hotel is pretty new so most of the items in or around the hotel are OK except for 3 lifts which i find is not enough to service, if hotel occupancy is high . Went to the rows of shop houses opposite the hotel and found some interesting eateries around.
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5/6

rating

Nil...
Nil
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6/6

rating

My family and I enjoyed our stay...
My family and I enjoyed our stay at the hotel. The room was splendidly clean and the in-room coffee and tea offering was more varied than other hotels we've stayed in. The kids especially love the swimming pool. The breakfast spread was good even though the menu was the same the two days we were there.Only grievance the check-out time was 11am. There was a city-bus, which charges a nominal fee, that stops infront of the hotel that guests can use to visit the various attractions in Melaka. I would highly recommend this hotel for it's proximity to shopping areas and makan places. The 'kids eat for free programme' as stated on the official Holiday Inn website and in-room reading material, only applies to buffett lunch and dinner, not breakfast, as I later found out from the hotel. As a good promotion, the hotel should not charge kids below 12 years old for breakfast. Norimah
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