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Caribbean Bay Resort @ Bukit Gambang Resort City, Pahang  

Jalan Bukit Gambang Utama Kuantan View this hotel's location on a map
 

Overall Hotel Reviews

4/6

rating

Based on 15 reviews

 

Summary

Customer service
4/6
Cleanliness of accommodation
4/6
Quality of room
4/6
Quality of food
4/6
Family friendly
4/6
Value for money
4/6
 
 

AsiaRooms.com reviews

15

 

Room prices from

Updating Rates

 

6/6

rating

Satisfactory stay & value for money

We stayed in a Premier Room which is very comfortable for a family of 3. The room was well maintained, cleanliness was good, facilities are complete & we have no complaint except that the parking lot is so very limited. Breakfast was good and reception was very helpful as well. Overall, our stay this time is a very satisfactory and really value for money.
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5/6

rating

Happy Holiday
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4/6

rating

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4/6

rating

Great place with below average food
Problems with the resort; 1) No bell services. 2) Problem with key card after checking in and during the second day stay. Nobody came forward to rectify the problem. Had to resolve personally by going to the front desk a couple of times. 3) Unpleasant smell in the room. 4) Below average food for breakfast and dinner. 5) Lack of car-park. Apart from the above, the resort is a great destination for families to enjoy. Fast and systematic way to check in/out.
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4/6

rating

train to water park
Anything also need to buy, especially train to water park. we think guess staying in the resort is FOC since we are the guess for the resort. The others is reasonable if need to buy. Will recommend to friends but will inform them before for the others additional charge.
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5/6

rating

fun n great..
Really enjoy during the stay. Great.
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4/6

rating

About the resort...
Their room is good, very comfortable and very clean.
We are all very satisfied...
Just, is that their counter service we not very satisfied with.
They can let customers in the room key, wait for half an hour.
I hope they can be improved, thank you. Thank you.
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4/6

rating

Accommodation
I have been travelled to Bukit Gambang Resort with my husband and 2 small childrens age 3 and 1 year old. I think the room facilities not friendly enough for those who has infant like me. No. 1, the wood type floor could be dangerous for 1 year children whose just started to learn how to walk especially when it become wet. No.2 the dustbin/rubbish container either in the bathroom or near the pantry area do not have cover which cause the room become smelly. No.3 the pillow provided not enough. I have travelled a lot and staying at many hotels before. 2 pillows for 1room consists of 2 adults could be not sufficient and confortable. Anyway, since all my childrens enjoyed staying there, i would like to suggest this resort to other my relatives and friends.
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2/6

rating

Disapointed trip
when we arrive I realize the car park, the reception, the hall way are dirty and perpetually flies everywhere. After the not so warm welcome at the reception we got a room nearest to a construction site thus the receptionist is kind enough to change a room for us. Generally the whole place cleanliness is of really lack! After a long haul with the room change, finally we settle in a room a N3 block; the corridor to the room is not lighted; then I even more shock to hear they are charging for an extra pillow ask. More so, to your info., the room is practically not for leisure stay. frankly speaking, it is not comfortable. Overall, it is not satisfactory.
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5/6

rating

A relaxation holiday....
We arrived at the hotel a bit late,when we call the front office for the availability of the room they mentioned "madame,if you made a reservation through asiaRoom then you dont need to worry,the room is reserved till you arrive..." :) We loved so much the concept of cash-less at water park. Pay earlier then just deduct the money from the barcode at your wrist band. The valuable belongings we kept it safely at the locker. Later,we can refund the balance at the counter (guest-friendly)
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