Hotel Excelsior, Perak
43, Jalan Sultan Abdul Jalil, 30300 Ipoh, Perak Darul Ridzuan, Malaysia.
Ipoh
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Overall Hotel Reviews
Based on 22 reviews
The washroom's heater is not functional, sometime have and sometime no. If for children, they will be feel cold to take cold shower. I think this must be improve.
incorrect booking details
i booked suite, but they tried to give me single room and they informed me that, asiarooms booked it, and if they can will separate the beds inside smal room to be duble room.
and they said you can contact asiarooms to get your money back from them meanwhile thye suggested me to book as per their rates.
Very disappointing hotel. Would need to be very seriously renovated. The bathroom was awfully old. and in bad condition.
Different charges
Just could not understand, for this confirmation showed me that I will be charged RM154.00 per night but I ended up being charged RM188 something. I told the receptionist that my price should be RM154 but he insisted another figure and said that it is a new price and I should follow the new one, the one shown on internet is the old price.
I think it must be another trick to bring in customers and make money. Will not stay in this hotel anymore !!!
Could do better
This hotel is a business hotel, yet there was no Internet available. no English language news on the tv, and extremely loud Karaoke each evening which meant I could not hear reception staff on the floor below. laundry was done promptly and well. several other hotels nearby give better value for money. breakfast was low quality, and overpriced.
What's worse?
Staff at the check-in and check-out counter offered no greetings, no 'thank you', nothing. The only question asked was: "Payment by credit card?" Bed sheet looked dirty, was yellowish with plenty of stains. Leftover soap and shampoo from the previous guests were found in the bathroom. Bathtub was not working well. Breakfast was pathetic, hardly anything to eat. There were flies everywhere.
The centralised location of the hotel is...
The centralised location of the hotel is the strong selling point.The furniture was rather worn out n thetoilet's flushing system was inefficient.However the beds were comfortable. I really appreciate the flexible check in when we arrived at 5.45a.m. by the night bus n were allowed to utilise the breakfast coupon in advance- a very thoughtful gesture.
Good location. The room in which I...
Good location. The room in which I stayed was clean, and with good city view. As I only stayed for a night, can't really comment on other facilities. Breakfast was good. Will probably stay here again if I am coming to Ipoh.
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