Disappointed
This hotel has an old wing and an new wing. During booking, there is no mentioned which rooms (old or new wing) are given. We were given two rooms in the old wing. One room is much smaller with a bigger bathroom (not necessary as we do sleep in the bathroom).
During the night, the power in the old wing trip and it takes about five minutes to restore. And of course we have to get up to re-start the air-con again.
On the second day morning, we left the hotel keys at the reception and went out. When back before noon and ask for the keys, the receptionist could only find one room key and insist they do not have the other room key. It was only about five minutes later after disputing about the other hotel room key that three hotel guests came to the receptionist holding our hotel room key.
MY GOD!!! The receptionist has given our room key to another guest!!! Apology was given immediately to the guest that was holding the wrong room key. And we have to demand for an apology for the SERIOUS mistake made by the receptionist.
Advise for future guest staying in this hotel, please DO NOT leave any valuables in the room when you leaves the hotel when you goes out...................