Poor Booking Confirmation & Check-in Process
A few days before my stay, I called up the hotel to confirm on my booking but they couldn't find it. I had to call Asiarooms and they got it sorted out for me.
When we arrived at the hotel at about 3:30pm and checked in, we were told that the room can only be ready at about 4:30pm. However they did not offer to extend our checkout time. If the hotel practice such strict checkout time (they slide a piece of memo under the room door to remind us on checkout time & the penalty for late checkout), I don't understand why the room is only available at such late hours.
They should improve on the reservation system & check-in process.
Overall, the room was clean & new. There is a private beach just next to the hotel.