Waterfront Airport Hotel & Casino, Cebu
1 Airport Road, Lapu Lapu City
View this hotel's location on a map
Overall Hotel Reviews
Based on 19 reviews
Our stay was only for 5 hours as we only book for our transit flight to Hongkong. We were travelling with a 2 YO and we wanted to minimize the inconvenience of waiting for long hours at the airport reason why we booked at this hotel. Unfortunately, it took them almost (or a bit over) 2 hours to check us in despite the not-so-busy activity at the check-in counter. Good thing we decided to hang-around the restaurant and got our lunch, otherwise, we would have been completely bored at the lobby. Upon check-in at around 2:30PM, our room was upgraded which was fine. We then requested that since we will be staying only for a few hours and checking out that same night at 8PM for our next flight, if they could convert our free buffet breakfast to simple dinner plate or take-away sandwhich instead - we were flatly refused. Such inflexibility is disappointing . Anyway, except for the mentioned inflexibility, our stay would have been ok if not for an ugly incident upon our check-out. I was being made to sign a document that stated that I agree to a missing item in the room - a tiny face towel ! Good thing I was careful with every document I sign coz ,otherwise, I would'nt have noticed that this was part of the checking-out docs I thought I was signing as I was not priorly informed of the missing item. I, of course, protested and went back to the room to make sure that everything there was intacked and that we did not pinch anything. Until I had to point out to them that there was only 1 facetowel provided during our check-in and it was, in fact, in the room, the lady in the counter was insisting to make us liable for the loss, that despite the cleaning man conceding immediately that there was no item lost. Suffice to say, I was really annoyed by the attitude of the lady in the counter who was unapologetic and contemptuous. That was no way to treat a guest for a hotel like Waterfront. That hotel staff could use more training in customer service.
We stayed here as we had a 5:00 am flight and this hotel is right beside the airport. We had a 3:30 wake up call and transportation to the airport. Everything worked as it should.
Good place to stay in Cebu
Spent two weeks in Cebu and as hotels go this one - while on the older side in terms of refurbishment - is a good one (belive me during my time there also saw a much worse).
Waterfront Airport Hotel & Casino was also very handy for me because I spent the last two nights of my stay in Cebu there before flying off. As I had an early morning flight, I got to skip the hassle of getting to the airport (which in Cebu traffic can be a most unwelcomed challenge) and instead enjoy an early morninbg swim and breakfast.
Superb
We payed for 2 juniorsuites - we got 2 Ambassadoer suites
Perfectly situated for the airport excellent service...
Perfectly situated for the airport excellent service generously sized room with fine facilities. When booking out extremely early in the morning breakfast was provided with no fuss
The hotel lobby is quite well done...
The hotel lobby is quite well done up but the interior rooms are in a very bad state. The toilet bowl is old, dirty and malfunctioning, the bathroom shower is noisy and water temperature erratic. In general, its really quite bad.
When i checked in there was nothing...
When i checked in there was nothing in my minibar. totaly empty. No towels in Bathroom, no lamp function over the bed. I did change the room after the electricuty broken in this room. never again, but service was helpful.
A very pleasant stay and so close...
A very pleasant stay and so close to the airport
30 minute check in not acceptable
20 minute wait when checking out, had to check mini bar
Told room was not available as requested confirmed by asiarooms
Very good value for money and very...
Very good value for money and very friendly staff
The staff were excellent and very friendly...
The staff were excellent and very friendly as well as being professional in their duties. The food was also very good and the choices were abundant. I used room service on two occasions and the service was fast and the food arrived hot, again excellent. I will definitely use this hotel again when and if I return to Cebu (Mactan). Despite it's close location to the airport, a two minute walk at most, the hotel was quiet in the rooms and I was never disturbed by aircraft movements. No complaints whatsoever, a very nice friendly hotel although maybe a little pricey for some travellers. One last thing, security there is excellent too.
Alternative hotels
The following hotels are located near to Waterfront Airport Hotel & Casino, Cebu and are bookable online now.
-
Park Hill Hotel Mactan Matumbo Pusok Lapu - Lapu CityPrice from:USD 26.10 -
Goldberry Suites & Hotel ML Quezon National Highway, Pusok Lapu-Lapu CityPrice from:USD 66.13 -
The Bellavista Hotel M.L. Quezon Highway Pusok, Lapu-Lapu CityPrice from:USD 50.02 -
Cleverlearn Residences Saac II Mactan Lapu-lapu CityPrice from:USD 29.22 -
Moevenpick Resort & Spa Cebu Punta Engano, Lapu-lapu City Mactan IslandPrice from:USD 274.54 USD 171.58
