Great staff, great food, unfortunately not up...
Great staff, great food, unfortunately not up to five star standards especially when it comes to the price which is unreasonable. Rooms are in dire need of upgrading, bathrooms are not clean enough. I booked through a travel agent and extended my stay for one day and was charged a hefty fee. Internet dial up in the rooms does not work and they wanted to charge me for the service even though I was not able to connect. Front desk service is very slow, although friendly. I would recommend a hotel or serviced apartment in Makati for my future stays. I would not recommend the Heritage; it is just not up to standard.