Had problems in checking -in .Stayed...
Had problems in checking -in .Stayed for a night from 5th March-6th March and I was happy that I was upgraded but was't informed of it ,I booked the same room category for my stay on the 1st April- 2nd April and was surprised that the room will be smaller from my last stay,they informed me that I was only upgraded before but if I knew I would have booked the same room category for april. I asked to call Asiarooms so I can do the upgrade by phone but I was told by the front desk that they dont have access for international calls even if I was willing to pay for the call. They instead wanted me to check-in first to the room category that I was booked, call Int'l from there and check out again if the room upgrade was confirmed. Having worked at the hotel industry at the front desk, I find this too complicated and would have given a different solution to a simple request. If I was infrmed that I was given a different room prior to my first check -in, I would have booked the same room category for my next stay. Quite a challenge during check-in just because of lack of communication and information.