I made a booking for a triple...
I made a booking for a triple room only. But when I checked in to the hotel, the receptionist told me that they are offering me a double room and only a mattress. When I entered the room, I found that the only space to place the mattress on the floor was near the toilet. Immediately, my husband went down to the reception to demand for a triple room which we have already paid for. After checking with the manager, then only they offerred us a triple room. Although the hotel was overall quite clean and the location was quite good, but I was very disappointed when they first offerred the double room. Why didn't offer us the triple room when we checked in. If we didn't demand, my son have to sleep on the floor near the toilet. Just imagine how small a double room for 3 persons. What kind of service the hotel provide us with?