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Grand Mercure Roxy, Singapore  

50 East Coast Rd Roxy Square Singapore View this hotel's location on a map
 

Overall Hotel Reviews

5/6

rating

Based on 121 reviews

 

Summary

Customer service
4/6
Cleanliness of accommodation
5/6
Quality of room
4/6
Quality of food
4/6
Family friendly
5/6
Value for money
4/6
 
 

AsiaRooms.com reviews

121

 

Room prices from

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6/6

rating

Great hotel. The staff were superb and the...
Great hotel. The staff were superb and the hotel was excellent.
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Posted by Ian Johnstone, United Kingdom on Feb 2010
 

6/6

rating

Very nice hotel, staff very friendly and...
Very nice hotel, staff very friendly and helpful, facilities were first class. Position of hotel between the city and airport but close to beach and shopping was great for getting out and exploring.
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Posted by Stu Arnold, Australia on Feb 2010
 

3/6

rating

A bit pricey for the standard...
A bit pricey for the standard
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Posted by Jeff Lam , Malaysia on Feb 2010
 

4/6

rating

The hotel services is fine, but not...
The hotel services is fine, but not much facilities available such as free internet in the room
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Posted by Mr. Mohamed Ali Saleh, Bahrain on Aug 2009
 

5/6

rating

Arrived and quickly checked in. The rrom we...
Arrived and quickly checked in. The rrom we were given was right behind all the lifts! Went down and asked for another room away from the lifts and was given one straight away at the opposite end of the floor to noisy lifts - marvellous. Had a great breakfast and enjoyed the pool and poolside bar. Great hotel if you dont want to go all the way into the city and are just having an 'overnight' journey break.
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Posted by MRS. BROWN, stephanie, Australia on Nov 2008
 

2/6

rating

I've highlighted to hotel when did the...
I've highlighted to hotel when did the booking that we are honeymooner and request for king size bed, but they gave twin beds!! we only find out when get into the room and request for change. 1 day before check in, I called to the hotel to ask about breakfast as we will check out at 4AM, the operator said we can let them know earlier and they can prepare for take-away / room service. But at check-in time, I asked the customer service, he kept saying cannot!! they do not have that kind of service. I think this is typical singapore customer service!
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Posted by Mrs.Lie, Indonesia on Oct 2008
 

5/6

rating

I enjoyed my time here. The service...
I enjoyed my time here. The service was great.
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Posted by MS. CASEY, Joanna, New Zealand on Sep 2008
 

5/6

rating

The hotel is located near the airport,...
The hotel is located near the airport, it has a free shuttle during the day to and from the airport. Upon arrival they did not have the specifications that I reserved so they offered me an upgrade. The breakfast was included but since I left the hotel at 4:00 am, they had somebody bring me down from the restaurant some sandwiches and water so I could take it with me, I though that was a really nice gesture. The staff was very nice and helpfull. Overall a GREAT hotel if you want to stay for the night near the airport if you dont want to stay at the Airport Hotel.
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Posted by MR. GAXIOLA, Alejandro, Mexico on Aug 2008
 

5/6

rating

Staff very polite, food was very good,...
Staff very polite, food was very good, a very comfortable stay,
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Posted by MR. ORTON, KEVIN, United Kingdom on Jan 2008
 

4/6

rating

This hotel needs to get its act...
This hotel needs to get its act together. Upon arrival we were given a key which did not work the lift or our room - nor did the second key! It took four requests and almost six hours to get any cups in our room - finally sorted by standing over reception and refusing to leave until the cups arrived!! Our bathroom had a small and dangerous step leading out of it. This step could easily not be noticed so people trip on it. It was difficult to sleep in our room due to the smell of fresh carpet and glue as they had been refurbishing lower floors the previous month. Outside our room it looked like the house-keeping store room with furniture, beds, etc stacked all along it. The reception area looked quite good from a distnce but on close inspection the furniture and carpets were grubby. The breakfast room had variety but it was mostly Asian food. Also the location was a bit down and out with a seedy looking shopping mall attached to the hotel. On the plus side the porters on the front door were excellent.
Read full Grand Mercure Roxy, Singapore review
Posted by MR. OAKLEY, John, United Kingdom on Jan 2008
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