The hotel was great, superb location for...
The hotel was great, superb location for the river and amenities around about. It was very sophisticated and business like.
The room allocated on arrival at about 2 am was very small and was totally unsatisfactory to accommodate 2 people. I have stopped in luxury hotels around the world and not had to deal with this situation before. The room made my wife and me feel claustrophobic; furthermore if I had been on my own I would have still felt the same in this room. Even the bellhop who brought our cases to the room asked whether 2 people were stopping there, somehow I don't think he could believe it either.
After complaining to the hotel management the following day we were moved to a different location however we lost the view of the river that we had requested and paid for.
I can only say that if you are stopping at this hotel and arriving late at night be prepared to be placed in the only room that is left.
I do not like to be treated like this in any hotel however I must say for 5 star this was totally disgraceful.
The fact we were only stopping at the hotel for 2 nights and the first was a late arrival, this factor spoiled our stop in Singapore. My wife and I were tired at 2 am in the morning and neither of us slept during that first night.
A complete disgrace for a 5 star hotel...I will never stop there again.
Read full Fullerton, Singapore review
Summary
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5/6
Customer service
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6/6
Cleanliness of accommodation
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2/6
Quality of room
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1/6
Value for money
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Not Rated
Quality of food
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Not Rated
Family friendly
