My partner and I and another friend...
My partner and I and another friend decided to try the hotel due to the recommendation by the website I visited as well as the rating of the hotel seems to be quite good.
However when we arrived there, we were quite shocked to be informed that the hotel has no parking space of its own and not to mention that the only parking they have is valet and we had to pay for that. This is after we had driven a couple of hours from Malaysia.
Now, my partner was not amused by it and had a bit of an arguement with one of the manager's there. While we were trying to understand how a hotel can charge its guess for parking fees and not inform us of the parking situation, the manager had the audacity to say that we should then not park our car at the hotel. Now we were quite perplexed with the answer from a hotel manager as we wondered where does he expect us to park our car then. After my partner threatened to leave the hotel and ask for a refund, the manager decided to accomadate us by allowing us to park the car at the valet section with a certain amount of fees for the parking to be paid.
Room service was at a reasonable standard but housekeeping was quite sloopy in that even after we informed them to come up and clean our rooms, it was not done after we came back from evening outing.
Read full Concorde, Singapore review
Summary
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Not Rated
Customer service
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Not Rated
Cleanliness of accommodation
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Not Rated
Quality of room
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Not Rated
Value for money
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Not Rated
Quality of food
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Not Rated
Family friendly