Pleasant....
We chose to stay at this hotel because nearly every review was positive and at the time of booking asia rooms had a special on, however it turned out to be just an average hotel with hidden conditions and costs.
When booking this hotel and viewing the room type it stated our room could accomodate 2 adults and 1 child aged under 12. When checking in and confirming the extra bed for our son, we were advised it was and additional $70 per night for an extra bed for him. When i questioned this they advised a child can stay in the room however must use existing bedding with parents, meaning there would be 3 of us in a king size bed.
After having the extra bed delivered to our room, I requested we have a sheet put on out bed as there was only a doona, when returning to our room I discovered a folded sheet on the end of the bed, it hadn't been fitted.
We also had 3 instances of our swipe card not working meaning once we got to the lifts it wasn't working, this caused frustration, especially as once was very late in the evening and we had to wait quite a while for the one person at the desk to assist as they were with another guest.
The free mini bar and nespresso machine is a good feature however again with 3 people in the room they still only stocked the fridge with multiples of two.
This hotel was nice, or pleasant, however for the cost it was a bit disappointing as we had seen it had received amazing reviews and great awards however was not very impressive.
I wouldn't stay here again as I feel you could stay in another hotel just as nice in the same area for less cost and inconvenience.
