Disappointed
Having stayed at the hotel for the night 20Feb, we were reasonably happy,
so we decided for a second stay as above.
1. Our room was 1322 this time, last time 1319 two doors. Our first stay $212.00Sin including breakfast, this stay $280.00Sin breakfast was supposed to be included, but reception said our very high rate was room only. I requested to see the manager but he was too busy!!!
Reception would not assist until I requested they call Asiarooms, which I was advised at first your lines were busy, and advised you had closed for the day 1600hrs?
Fortunately I had booked the reservation from my daughters apartment, retreived the booking on her computer and forwarded it to the hotel showing breakfasts were confirmed. Reception at first said they had not received your confirmation, but after half an hour they finally admitted they had it and very rudely handed us a voucher for breakfast.
They had plenty of rooms available that night,as a couple off the street walked in and booked a room with breakfasts for $230.00, and they were advised the hotel had plenty of rooms available, this I over heard while trying to sort my problems out.
Our room was alright but would have been better if we had plugs for the wash basin and the shower worked.
We were very disappointed with the reaction wereceived from reception and feel we were grossly overcharged for our accomodation that night.
Under the circumstances we feel compansation is due by of a refund.
I look forward to your assistance in this matter,
Yours faithfully,
Graham S Vestey
