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Royal at Newton, Singapore  

36 Newton Road Singapore View this hotel's location on a map
 

Overall Hotel Reviews

4/6

rating

Based on 89 reviews

 

Summary

Customer service
4/6
Cleanliness of accommodation
4/6
Quality of room
4/6
Quality of food
3/6
Family friendly
4/6
Value for money
4/6
 
 

AsiaRooms.com reviews

89

 

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2/6

rating

Royal on Newton
Avoid. Our booking was for a family toom on a non-smoking floor. Check in and we are issued with a queen bed on the smoking floor - it stank of stale smoke. Requested a change to match our booking, shifted to the family room on the same smoking floor, changed again, finally to a non smoking floor with a family room. Adequate. For what you pay, I do not expect mold on the shower tiles and a cracked sink in the bathroom. Rooms are dated and noisy. Do not eat at the restaurant unless you enjoy sub standard 'asian style' food. And the 'special priced' meals advertised all over the hotel we not available, strange.
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Posted by M. MAHER, Australia on Sep 2010
 

1/6

rating

Arriving around MN I was confronted with...
Arriving around MN I was confronted with an elderly gentlemen walking out of the karaoke lounge with 3 x GRO on his arms, by the time I had checked in, this was an experience from the old days, slow slow slow, 4 similar 'walk throughs' had occurred. In the lift there were cigarette buts & ash, open arriving at the floor, throw back to 60's - dirty carpet, colours, decor. The room was large, but smelt, bathroom looked as though a mould party was being hosted. Then there was the noise, a karaoke party that finally finished around 3am, pity I had a 8am meeting! The bed felt as though someone had just hopped out of it, clammy, damp! Would not recommend this hotel for anyone
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Posted by Andrew Moore, Australia on Aug 2010
 

4/6

rating

The hotel is away from the typical...
The hotel is away from the typical areas of Singapore as Chinatown and Little India but is well communicated because there is an MRT station nearby. In general the hotel is a bit old. We had a bad experience when in the middle of the night somebody from our next-door neighbour tryed twice to enter our room throug the communication door existing between both rooms, causing us a big fright because we were sleeping. I think these doors should be eliminated because they are likely to cause troubles and misunderstanding situations between neighbour rooms.
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Posted by Frederic, Spain on Aug 2010
 

5/6

rating

A nice place, very near central shopping...
A nice place, very near central shopping district
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Posted by Stuart, United States on May 2010
 

4/6

rating

When we arrived reception staff quite off...
When we arrived reception staff quite off hand. Would not accept we had pre-paid for extra bed and then they saw confirmation and said a bed would be sent up. We waited 2 hours and after several calls and speaking to a very rude staff member at nearly 1am we got the bed for our son. The duty Manager sorted our complaint and was brilliant in looking after us afterwards. Be warned the Irish Bar is leased to tenants and we were insulted and treated to bad langauge by the owners.
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Posted by Linda, United Kingdom on Apr 2010
 

6/6

rating

Was happy with the stay. Reception...
Was happy with the stay. Reception staff were very helpful. Had problems with a booked tour and the staff really helped with contacting the tour office. The hotel also took my feed back very seriously and responded promptly, even though it was only for a minor complaint. Great hotel and service at relatively low price for Singapore. The breakfast food was also good. Had variety and some variations to the menu on my second day. The location is somewhat distant from Orchard Rd, but public transport is readily available - bus stop right in front of hotel, and the MRT station is not far away. Check with the receptionist lady on check in who is very helpful and can give you good tips on travelling around. Thanks to the hotel and it's staff.
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Posted by Thanh Nguyen, Australia on Apr 2010
 

3/6

rating

The staff at the front desk look...
The staff at the front desk look really miserable, they don't really have eye contact and never smiling at you. When I requested if they would book the airport coach for me, the girl at the front desk said no "you need to call the number yourself" with an unhelpful tone. Before I arrived Singapore, I have a look at the hotel website, and I leant that they have a Sauna, when I actually there they said "it's only for men", this is ridiculous, why would they state on their website. Overall, it's just OK, I don't think they are up to "4 star"!!
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Posted by Cora, Hong Kong on Apr 2010
 

4/6

rating

I have stayed here for only one...
I have stayed here for only one night during chinese new year. Location was great, right opposite was the shopping mall which famous on sports wear. And MRT station just 5 mins walk. Room was big and clean.
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Posted by John Lim, Malaysia on Feb 2010
 

4/6

rating

we went to Singapore to celebrate our...
we went to Singapore to celebrate our 20th wedding anniversary and had a lovely time. the hotel was in a great location as we used the MRT everyday. When we arrived at 5am we were greeted with friendly smiles even though our room wasn't ready and had to go into a twin room but we were tired. By 11am we were moved into our proper room. The breakfast was lovely and staff very helpful. We will stay here again and recommend to family and friends. Thanks
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Posted by MRS. WILLIAMS, Amanda, Australia on Aug 2009
 

6/6

rating

royal hotel was very nice and cozy,...
royal hotel was very nice and cozy, not too far from orchard road & there is bus station right in front of hotel. if we want to find food, it just 10 minutes walk.. recomended hotel :)
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Posted by MR. OKTAVIANUS, Jan, Indonesia on Jul 2009
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