Needing lessons about the hospitality industry
Lugging a backback, carrying another bag and wheeling a suitcase, I entered the lobby. While I was still around 4 metres from the reception desk, a man asked aggressively: "Do you have a reservation with us?" I said that I did. Then, while I was still making my way to the desk to put down my bags, he demanded: "Passport, please!" I pointed out that I would be able to extract my documentation just as soon as I'd put down my things. This man was rude and abrupt - absolutely zero idea about the hospitality industry!