Customer Service is not very good. ...
Customer Service is not very good. Worst still, they assign us a room on the ground floor near to the renovation at the swimming pool. It was so nosiy that we have to request to move our room to a higher floor instead of the groundfloor.
When approached the front desk to change room, the staff was not professional & friendly in assisting us.
It was truly a bad experience with the Hotel and the lobby lift has an unbearable smell.
The only good point about this hotel is the room service, only good for family stay. However, will definitely not recommend this hotel.
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Summary
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Not Rated
Customer service
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1/6
Cleanliness of accommodation
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1/6
Quality of room
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Not Rated
Value for money
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Not Rated
Quality of food
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4/6
Family friendly