On the whole, it was a great...
On the whole, it was a great experience staying at your hotel. We received very warm welcome by your staff. But there was a small hiccup during the check in. We were told by the staff of the hotel that our names were not registered in their system, and we may have to pay abt $4,900.00 baht if our names were not registered with the agents, which I think its totally not our fault as we had paid for the hotel through credit card payment. This is something which I think you or the agent should improve in.
Also the lift of the hotel is too slow especially during the peak hours of check in time.