1st Day:
We were assigned a 18 floor...
1st Day:
We were assigned a 18 floor non-smoking room, when we entered the room, the room was filled with unbearable dead cigrate smell and we were advised to go back to the front office with our belongings to change to another room at 11 floor.
2nd Day:
We were quite disappointed with the service when we need internet access, we then found out only rooms in 18 floor to 23 floor are equiped with internet service. We decided on Arnoma because of the location and internet service. This was not made known to us during the check-in process. I guess the remarks and request which I wrote at the point of booking doesn't serve any propose at all.
The staffs are generally nice.
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Summary
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Not Rated
Customer service
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Not Rated
Cleanliness of accommodation
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Not Rated
Quality of room
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Not Rated
Value for money
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Not Rated
Quality of food
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Not Rated
Family friendly