We were impressed when we first arrived....
We were impressed when we first arrived. Security guard saluted to us which made us felt really special, the welcome drink was tasty (unlike some horrible tasting fruit punch we got in some other hotels), receptionist & bell captain were very friendly. Apartments were very spacious. However our apartment on the 9th floor had the jacuzzi bath & the safe in the 2nd bedroom instead of the master bedroom. When we woke up the next morning, we found tiny red ants crawling all over our clothings, in the kitchen & in the bathroom. Housekeeping washed our clothes but our friends who were staying with us got a bill for 4000 over baht. As it happened over the weekend, nobody in the hotel have the authority to waive the bill and our friend was really upset by it. Eventually the GM waived the bill on Monday morning. There were no apology from anybody in the hotel with regards to this incident which reflected really badly on the management.
Overall, it is a nice hotel...just make sure that you check your rooms for tiny red ants & avoid the 2bedroom apartment located right at the end of the 9th floor at all cost!!!
