I would never stay at any Novotel other than airport, huge disappointment,nothing like the airport hotel. The clientele were coming and going all night with doors slamming in the hallway. Never again. Also, there was no free pickup and delivery for me to arrive and depart at 4 AM I had to pay another $50 for transport I should have gone with the higher price and only was aware that I was not staying at the airport when I was met by the driver. The driver and staff were very nice though. Just the cost and time I would have been better off at airport which I have stayed with and love.
I liked the amenities supplied in the bathroom. I was a little disappointed to find the wrong room located to me, but that was soon taken care of...however I asked for a babycot to be ready when we arrived, as it was very late in the night and that was also not ready.
The breakfast was very good and the staff very attentive and friendly.
This is not really an "airport" hotel as described .. a bit far away, especially in rush-hour traffic. However, everything else about it was excellent.
we were well received by reception and we immediately were offered an upgrade to the excecutive suite. beautiful room, with wooden floors, 2 bathrooms and excellent beds. we had a wonderful stay, very friendly staff, good breakfast. only the lunch buffet was in my opinion not worth the money. the food was cold and not that good quality as we expected. but overall great hotel! also easy access by metro to the old town centre.
It is a good hotel which has good facilities. However it is quite a distant from the new Suvarnabhumi Airport which defeat the objective of wanting to stay near the airport.
I am sorry to say that this hotel does not live up to it's standard. Our family room had filthy stained carpets. it was expensive to the hotel from the airport. That was one of the reasons we took this hotel. for an overnite stay before departure. It did have a good buffet, but we got double charged on or service charge and VAT.I will most likely stay in town in the future and wake up earlier...
