Unico Leela was the worst hotel I...
Unico Leela was the worst hotel I had stayed in Bangkok, even the hotel had recently done an renovation as claimed in the website.
I booked the deluxe room online and expecting a wonderful stay. But to my horror when I opened the room door, the so-called deluxe room was worse than a standard room with yellow dim light (no natural light coming in). The wardrobe door fell apart when I opened it, nearly hit my head. The beautiful picture showed in the website for a deluxe room was completely wrapped out at first sight.
I went back to the front desk to complain and the staff claimed that was the deluxe room. He told me what could I expect as I booked online. I told him the actual condition of the deluxe room was totally different from the website shown and the standard room condition of other hotel at the same price range was far better than the deluxe room given to me. He replied the hotel manager put the picture in the website.
I could not stay in that worst condition room and asked for the Executive Deluxe Room and paid S$17 per night extra for 4-night stay.
The staff just passed me the door card key without directing me to the room. I wondered for 10 min and could not find the room number. Returned to the front desk, and was told that were 5 different lifts. How on earth would a first time travelers to the hotel knew which lift to take and the staff did not even lead the way.
This is the worst hotel and for a S$60 per night, I could have a better-serviced hotel along Sukhumvit Road. I would advise travelers not to take this hotel for their stay in Bangkok.
