Overall, the stay at Palazzo was quite...
Overall, the stay at Palazzo was quite good.
The counter staff were efficient and polite.
The only thing which spoilt the stay was when I ordered room service. I ordered a sirloin steak and boiled potatoes at the side. I specifically told the room service staff I did not want french fries.
When the meal was delivered, I was given a bill for a fillet steak which was more expensive. I pointed that out to the staff and they promptly changed the bill.
Next, I found I was given french fries. When I pointed this out, the staff said he was not aware and did not offer to change to boiled potatoes for me.
This exasperated me. I was initially wanting to give some tips, but this experience put me off and I did not proceed to tip the staff.
Read full Palazzo, Bangkok review
Summary
-
2/6
Customer service
-
4/6
Cleanliness of accommodation
-
4/6
Quality of room
-
4/6
Value for money
-
Not Rated
Quality of food
-
Not Rated
Family friendly