Disappointed. The hotel is need of serious...
Disappointed. The hotel is need of serious maintenance. Lifts are dirty with a lot of scratches and upholstery tears. Room is large, but, our safe was broken, there is no clock radio, hairdryer, coffee/tea tray or bath (we requested one) The balcony was filthy. A light fitting in our room was hanging loose by a single wire. The breakfast was also a dissapointment with tables not set and service slow. Variety of foods limited and the hotel caters more for the asian market as we were as far as I could tell the only europeans in the hotel. The porters are friendly, but overall we got the impression that the hotel is run by an accountant, more interested in bottom line than in customer satisfaction. The variety of the mini bar has also been decreased to 2 beers, 2 sparkling waters and 2 sprites. The rest has simply been crossed out. Overall not a 4 star hotel, maybe 3 but more likely 2. Disappointed!!!
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Summary
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Not Rated
Customer service
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Not Rated
Cleanliness of accommodation
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Not Rated
Quality of room
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Not Rated
Value for money
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Not Rated
Quality of food
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Not Rated
Family friendly