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The Heritage Baan Silom, Bangkok  

659 Baan Silom, Silom 19, Silom Road, View this hotel's location on a map
 

Overall Hotel Reviews

4/6

rating

Based on 10 reviews

 

Summary

Customer service
4/6
Cleanliness of accommodation
4/6
Quality of room
3/6
Quality of food
2/6
Family friendly
5/6
Value for money
4/6
 
 

AsiaRooms.com reviews

10

 

Room prices from

Updating Rates

 

3/6

rating

poor service but room was cheap (1150baht / night) and clean . .
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5/6

rating

I really like the hotel and staffs. The...
I really like the hotel and staffs. The location of the hotel is perfect, right in the centre of everything. 5 minutes to the river and 20 minutes to the Siam District (by taxi) where most famous shopping malls and shopping centres are located. The room is nice and clean. There is free wi-fi internet in the hotel, in room and lobby. But the only thing that I don't really enjoy was the breakfast, I think they could be more to choose from. But overall it is a good hotel and I would go back to this hotel again.
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2/6

rating

Good, handy location. Just about everything else...
Good, handy location. Just about everything else unfortunately not worthy of recommendation. Service standards well below average, starting at the reception desk with little-caring gum-chewing staff. Corridors and my room with strong smell of cigarette ash. Breakfast was a real shocker! No buffet, very poor choice of meals, waited half an hour for someone to take my order, then another employee came to verify my choice because the first one apparently did not understand English, and after a further half hour I was served a wrong meal! I walked out in frustration to eat elsewhere. Upon departure I shared my experience with the reception staff - only to confirm my initial impressions that these people do not care, as they were totally unmoved nor in the smallest way apologetic.
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2/6

rating

Good location for the river, but hotel...
Good location for the river, but hotel has a lot of traffic noise in the rooms, minimal services and breakfast poor.
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5/6

rating

It's nice hotel, but the breakfast is...
It's nice hotel, but the breakfast is simple, no more food can be chosen.
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5/6

rating

Everything is almost perfect except that the...
Everything is almost perfect except that the locker of bathroom. The broken locker of bathroom made my husband to be locked in the bathroom. He couldn't open the door after shower. We complained to the hotel and the staff promised to fix it. But after we came back at night, we found the locker was still broken. They didn't fix it. By the way, if the breakfast could be better, it would 1000% perfect.
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3/6

rating

I agreed with what other comments made...
I agreed with what other comments made here as I've experienced the same. Plus I had 2 'fixing' issues. 1. When I first checked in to the room, the sensor of the hotel cards was not functioning well their engineer fixed it immediately in front of you which took 15 mintues. 2. I complained the air-conditioner was not working well and requested to change a room but again they asked the engineer to check. It was found that the air-conditioner was in good condition but was too dirty obviously no cleaning for a long while. It was full of dust! The engineer then cleaned in the room in front of the guest and you can imagine the dust spread in the room and the bed sheets. Again it took you another 20 mins. to wait for their cleaning and changing the bed sheets. I think they can make themselves better and should maintain a regular check of all facilities to keep up the standard. Their price is reasonable. Keep it up!
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2/6

rating

The location of Heritage Silom Baan is...
The location of Heritage Silom Baan is not what I've in mind when booking my stay. Its compound is nice and well maintained with several shops on its ground floor (the Baan shopping Gallery). I doubt this place will last as there were empty shop spaces indicative of recent move-outs. There are security patrol on the compound since its a relatively sprawling ground with no fences. Hotel room space is generous with attached balcony. Environment is pleasant with fusion contemporary classical deco. Staff members are generally warm and helpful. However, through out my four-day stay I have only seen two counter staff on duty, one person for each shift. This may be a problem if there are more visitors. There were only about 10 to 15 hotel guests at the time of my stay. Breakfast is terribly lack of choice (only four western breakfasts and two Asian breakfasts; they are look alike in terms of content). Asian breakfasts are too salty (fried rice and fried noodle). Toilet is kind of poorly designed. The washing basin looks nice but tap was installed so close to the basin that that my hand could barely wash below the tap without touching the basin. I estimated the tip of the tap is only three inches above the base of the basin. Hot water supply is unpredictable and the shower turns hot and cold periodically. Heritage Silom Baan is a nice place but I won't recommend it as a place for lodging given its price. It tries to be a signature hotel but not quite there.
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5/6

rating

It was a nice staey in this...
It was a nice staey in this hotel and friendly people iswell.
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6/6

rating

Very Contemporary style of decor. Superb location Staff very...
Very Contemporary style of decor. Superb location Staff very helpful , friendly and efficient Strongly recommend for those who want something unique and eclectic
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