The presence of a child in the...
The presence of a child in the parents room seems to be a problem despite the Ibis policy on this regard. The problem seems to be the size of the rooms which makes it quite difficult to apply the Ibis policy and to provide a bed (or a matress) for the "additional" child.
The communication between AsiaRooms and Ibis looks poor, or Ibis did not take sufficient care of the information provided (type of beds, location of the rooms, number of people in the rooms...) This was not very professional.