Overall, the Empress Hotel in Chiang Mai...
Overall, the Empress Hotel in Chiang Mai is one of the city's better hotels, and it has a very good location and offers good value for its guests. The rooms are large, very clean, and offer a good view with big windows. The hotel staff are friendly, especially the chambermaids, although the doormen could be more helpful and attentive to their duties. The breakfast buffet is average, but it should offer more Western dishes.
The hotel should do more about the tuk-tuk drivers who routinely bother and overcharge hotel guests. They should not be allowed to park next to the building next to the hotel, which is the hotel's convention centre. My advice to hotel guests is to walk out to Changklan Road and get a red pickup truck (soong tiao). They are much more comfortable and cheaper than a tuk-tuk, especially when it rains, although you might want to take a tuk-tuk just once for the experience.
Read full Empress, Chiang Mai review
Summary
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4/6
Customer service
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6/6
Cleanliness of accommodation
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5/6
Quality of room
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5/6
Value for money
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Not Rated
Quality of food
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6/6
Family friendly