Clueless, uncaring management! Don't stay here! Only for Thai people!
I booked the deluxe room because I had already seen one of the standard rooms, and it was dismal. Reception did not have my reservation, told me that they could not prepare vegetarian food for breakfast, and said that I would have to pay $23.40 USD for wi-fi access for the 24 hours I would be there. After check-in, I went to the huge pool, which is the selling point of this hotel. There was no one at the desk to provide towels, and no life guard or employee in sight despite the fact that there were kids playing in the pool. A group of young Thai men who were not guests were lounging by the pool. One of them tried to stop me from entering, saying "Sorry. Sorry." He was shirtless and had no staff ID, so I ignored him. About 20 mins. later, a guy in a jump suit and a name tag came running up to me with a clipboard and demanded that I sign in to use the pool. I told him about the shirtless kid and asked who he was. He said, "not staff". Then I asked why the Thais at the other end of the pool hadn't signed in. He had no answer. I asked him why there was no lifeguard when kids were playing in the pool and he had no answer for that either. I demanded to speak to his supervisor immediately. After 20 minutes, nothing had happened, so I swam to the other end of the pool and asked when the manager was coming. He said, "Sorry, manager not here today." I told him there is always a manager and told him to get somebody there within 5 minutes. The manager of the pool and massage center was there in 3. She apologized for the lack of personnel and their attitude, but I asked to speak to the GM of the hotel about the other issues. He never called. I finally reached the duty manager late that evening. He had no explanation for anything, and simply said he was sorry. I asked for free wi-fi or breakfast to make up for the hotel's shortcomings, but he refused and said that the GM would not call me back to discuss my complaint. Next day, at the pool, I was asked to sign in. Thais were not.
