The staff all gave my husband and...
The staff all gave my husband and I a very wellcome smile and service.
However we requested a non-smoking room, they were unable to provide to us due to fully occupied, since they only have 1 floor for non-smoking. This is the area I think they should look into it. The first room we had was smelling like an ashtray, to me it was really unacceptable. I booked the room in May yet, they were unable to reserve for me.
When I check out, the staff told me that I have made a local call in the room and needed to pay, but I was sure I never did, so later they told me due to one time I requested the front desk to call a local restuarnt for reservation, that needed to be charge, which I found it very odd, as I was not informed that it was a pay service.
I also found the bed very uncomfortable, they need to have better pest control in the rooms. Even on the third night they were able to put us in a non-smoking room the room was still smell unpresent, the hotel could do better in this area.
We were really pleased with the swimming pool and gymroom, as well as the hotel location, so until we find a better hotel in the area, otherwise we will still go back to Kantary, really hope it will improve on the weaker part.
