Khaolak Merlin Resort, Khao Lak
7/7 Moo 2, Petchkasem Road,
Khao Lak Beach, Lamkan,Taimuang,
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Overall Hotel Reviews
Based on 14 reviews
I unfortunately had a negative experience during...
I unfortunately had a negative experience during my stay at the Merlin Resort. I made the reservation through AsiaRooms.com. Upon my check in, I was given an invoice of the total charge by the front desk staff. The total charge was double of what AsiaRooms.com had originally quoted me. I presented a copy of the confirmation e-mail I received from AsiaRooms.com to the head front desk staff, Ms. Orawan. After looking at it for 2 minutes, she told me that I had to contact AsiaRooms.com myself and that they could not help me. I asked if they can call the agency for me and she said that I can use the phone in my room (the hotel charges 33 baht per minute). I found this to be expensive so I opted instead to e-mail AsiaRooms.com. After buying a card to use the internet from Ms. Orawan, I then asked where their internet was located and she just said “there.” After locating their internet, I had to find someone to help me turn on the computer as I was not given any instructions. Overall, I found Ms. Orawan’s attitude to be very unprofessional. I was not expecting the hotel to resolve the problem for me but I would have appreciated some help from the front desk staff. I was very surprised to receive such a cold reception and to experience such an unprofessional service from the staff since I’ve read some positive reviews about the hotel from Tripadvisor.com and AsiaRooms.com. AsiaRooms.com was helpful on the other hand and replied to my e-mail immediately. Also, the restaurant staff at Merlin Hotel was at least very nice. They should have them work at the front desk instead since they were a lot friendlier and helpful than Ms. Orawan and her associate. The hotel was nice but be warned; don’t expect any assistance from their front desk staff if you have any problems!
Really nice hotel - clean and very...
Really nice hotel - clean and very new. Rooms are big, lots of grounds for sun bathing several pools (one specially for kids so the other ones are quieter)
Slightly out of Khao Lak centre but that's not a problem.
Food and drinks more expensive than typical Thailand prices.
This hotel is a reasonably good value....
This hotel is a reasonably good value. They have good service for the price. However, it is a hotel for families. I went with my girlfriend and we were the only people in our 20's. The pictures make it look romantic, but it is not particularly so. There is also nothing around it, so every time you want to go into town you have to take a taxi. Don't take the hotel's car, there are taxis on the road from the highway to the hotel. The beach is also not particularly nice. Good deal, but you get what you pay for -- a nice place, but nothing extraordinary.
We stayed to the Merlin Khao Lak...
We stayed to the Merlin Khao Lak 1 month ( between 15 dec and 15 jan)and we are coming back again next april, it's a good hotel with a kind staff; the restaurant was superb(and we are italians...). It's a quite place like we like.
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