We were very disappointed with the Sarojin...
We were very disappointed with the Sarojin after all the positive reviews we had read. Our observations include the following:
-The driver who was sent to pick us up at the airport arrived late. We had to phone the Sarojin and request them to locate the driver which was annoying.
-We feet that the Sarojin Suite did not measure up to the descriptions provided:
-The partial sea view was a joke. There was no feeling of the sea at all. It would be fair to state that most suites look over the gardens. We place a lot of importance on sea view and think that this was an unforgivable oversell.
-The suite was not at all decorated like the pictures on the web and in the Sarojin brochure.
-The beach facilities were on par with the average charter hotel:
-Most of the sun loungers on the beach were quite tired plastic pieces of furniture.
-The beach towels provided were also quite tired; a couple even had holes in them.
-There was a dysfunctional Caterpillar excavator close to the beach that should be removed.
-The pizzas in the Ficus restaurant were pretty awful.
-There was something wrong with the electricity in our building. We needed to phone for the engineer sex times during our stay.
-We also felt that the hotel lacked intimacy and atmosphere apart from in the lobby area and the Ficus restaurant.
-We had a flight at 20.00 but needed to check out at 12.00 for incoming guests. We asked for a place to shower before departure and were told we could do that in the spa which was fine with us. However, we were instead shown to one of the pool villas for the shower. At first we thought that this was much nicer, affording additional privacy. However, the villa was in the middle of cleaning with an empty wine bottle, wine glasses, coffee mugs, UHT milk packages, used toiletries all around the bathroom and other signs of the previous guests. It thus felt like a pretty dirty place to end the stay at the Sarojin.
The management of Sarojin sent us a standard e-mail asking us for feedback after our stay. We provided the feedback above but received no reply. In the price range of the Sarojin, we think there are many better places to stay in Asia.
Read full The Sarojin, Khao Lak review
Summary
-
2/6
Customer service
-
4/6
Cleanliness of accommodation
-
4/6
Quality of room
-
Not Rated
Value for money
-
Not Rated
Quality of food
-
4/6
Family friendly