Puzzled by the positive reviews
We stayed at Top Resort for four days and quite frankly, have no idea why they are so highly rated. Do not, I repeat, do not book a standard room...it's either a ploy to get you booked into the resort via this website so you have to upgrade to a nicer room (what happened to us), or they are truly oblivious as to how offensive this musty, cell block of a room is (think prison). The next step up is the deluxe room and for another $6/night you get a much nicer, larger room - the difference between the two just doesn't compute. Aside from that, the pool was under renovation for three of the four days of stay...not mentioned to us until we walked over for breakfast on our first morning and saw a big black tarp. Two of the four mornings, they were pressure washing the outdoor breakfast patio so we either had to put up with the noise or eat inside...getting the picture? I don't care if it's low-season, we are still paying customers! The owners are "nice enough" is what many people have reviewed, but in our opinion, completely lacking in basic good customer service. It would have taken very little on their part to improve our experience - a quick apology about the non-functioning pool, and maybe a free room upgrade (the place was empty after all), or breakfast, heck, even a coffee?! The owners were not helpful when we were seeking advice on getting to the ferry to catch a bus to Bangkok. We followed the advice of one owner, leaving when he suggested. When we had trouble finding an affordable ride to the pier (the taxis will rip you off if there are only two of you for the ride) and running out of time, the other owner came out for some unhelpful sarcastic banter, wished us luck in making the ferry, and left. (Really? if you're not doing anything, how about offering your guests a ride with that Top Resort truck over there?!) We missed the ferry, but thankfully, our bus was late and we still caught it. Save your money for a nicer place that cares about it's guests.
