My fiancée and I have just returned from a 12 night stay at the Pilanta Resort. The resort was everything you could wish for in terms of a clean, friendly and relaxing spa resort.
ALL the staff were very attentive, polite and friendly, which you come to expect of Thai people. The rooms were always kept clean, and the beds deserve a special mention as they were huge, extremely comfortable and the pillows were amazing!
We only ate breakfast at the resort, preferring to venture out for dinner, therefore cannot pass to much comment on the quality of the food. The breakfast was buffet style and therefore had something to satisfy everyone's taste.
The only criticism I might have was the location. The resort is not on the beach and you really have to get a tuk-tuk there and back. A tuk-tuk will cost you 100 baht (£2) each way so can add up. Saladan, the main town, is only a mile away and has plenty of stalls, shops and ATM's should you need them. You can walk there but the road back is very dark at night and although probably safe, it may not appeal to most.
The resort always has a taxi ready and waiting and also have scooters available to rent at 250 baht a day (£5!), so getting to and from the resort is always possible.
Overall, I would say anyone looking for a relaxing break, at a resort that really do look after you, Pilanta comes highly recommended.