After travelling for 4 weeks in Hong...
After travelling for 4 weeks in Hong Kong and Australia, we wanted to have 5 days relaxing in our favourite place - Koh Sumui. WE normally stay in Chewang, however it is getting a little built up so we opted for the above hotel. On arrival we were told that there was building work going on - which we knew absolutely nothing about - it was not mentioned on their website or asiarooms.com. We were given an upgrade to a junior suite which would have been lovely apart from the hoarding which screened the building work blocked out all of the light into the bedroom, there was also no jacuzzi in the room which was why we had booked our original room. We went to ask to be moved because of the building work and were told that because we had booked through a third party it was not their responsibility, working in hotels myself, this was not acceptable. We eventually managed, 4 hours later to get the room that we had originally booked. This room was great, and I discounted the dirty glass in the mini bar and the fact that we were told that the building work started at 9am although it was actually 8.15am - at least we got to breakfast in time!!!!! The final straw was after two days there was no hot water - when I went to mention this, I asked to speak to a manager - I am still waiting!! The receptionist explained that it was due to the storm, which happened that day. Although there was no water the previous day!!!- Strange. I had to keep pushing for an answer and they eventually offered us dinner and massage for two as compensation - this really wasn't what I wanted - I only wanted hot water and for someone to accept responsibility for the fact that their was no notification of the building work. We were eventually shown a beautiful villa with our own pool with HOT WATER - couldn't quite understand how the storm handn't effected the heat of that water supply! The villa did make up for the inconvenience of the first 3 days and we were asked to sign a letter to say that we were happy with the compensation that we received.
The hotel itself is lovely but there is not one member of the team who would accept responsibility for our situation and not one who apologised.
