The reception was excellent and service staff were always polite, friendly and receptive. This hotel is pretty far out, about 30 min via car from the airport, in the opposite direction from Krabi town and even Ao Nang. However, the beach was extraordinarily clean, with fine, naturally black sand with unobstructed views of the Andaman ocean.
This is less so a family resort, and more of a romantic, quiet getaway. One should think about renting transportation to get around if you do want to go to the touristy areas or do water sports which can be booked at Krabi town, or Ao Nang; that are 40min and hour to hour half respectively drive away.