The location is good, just mere 5...
The location is good, just mere 5 minutes away from the beach front, staff were friendly, with the exception of the manager at that time. The entire stay was brilliant, except that on my last day, it left a bad impression about customer handling. I was requesting for a statement of account, an itemized day-to-day account of my stay and the reservation desk refused to give it to me as it is confidential and it was already provided by Asia Rooms. The website doesn't provide such as it is generated by the hotel and must come with the hotel's letterhead. They gave me various answers, which I find truly absurd since I've used Asia Rooms for most of my hotel bookings, official business trips and holidays, and the hotels were able to provide me with the statement of account. I don't understand why it was difficult for them to do so. Having said that, the manager didn't even face me for the longest time, even if I was already irate upfront, which just shows the quality of customer handling that was very poor. Being in the same industry, I expected managers and GMs to make customers feel better. I enjoyed the stay, but the last day was disppointing, which left a very lasting impression.
