Beautiful, peaceful setting next the Pai river...
Beautiful, peaceful setting next the Pai river and well out of town (you will be stuck there with no personal transportation), with spacious, well-equipped and nicely done new bungalows ("pool villas", with their own outdoor tubs). All the hardware is there (despite the slimy, murky public hotsprings pools, which don't appear to have been cleaned in the last decade), so it is unfortunate that the "software" is desperately lacking. The reception desk at this resort has absolutely no service mind whatsoever, and flat-out refused to help arrange transport to and from the resort. (The resort is located about 10km outside of the main town, which we knew in advance of booking, but assumed there would be some sort of transport option. While the hotel technically has a van, it is often unavailable, has no regular service into town and is expensive). On our first night, we literally sat in the lobby calling random numbers found off a map, trying to arrange a car to take us into town, while the reception desk watched (and we are Thai, so language was not a problem). This is unacceptable for a resort so far away from town and left a very bad impression--I would not return as a result, and would have checked out right then except for having a pre-paid AsiaRooms booking. In addition, the restaurant does great food, but is greatly understaffed (at least at the height of new year) and even drinking water ran out..and when you have no transport, it is your only choice.
In short, if you drive yourself to Pai and stay, you could perhaps enjoy this resort. However, you will be supporting a business that clearly does not have the interests of its guests in mind. If you do not have a car, give it a miss, unless you truly do plan to spend your days relaxing at the resort, in which case you might find it pleasant. This place has a lot of potential, but needs much more attention to service and management to keep it competitive.
