My partner and I have booked alot...
My partner and I have booked alot of places through asia rooms and have been very happy so far. But this was the worst experience we have ever experienced and I have stayed at alot of places.
When we arrived the receptionist asked my partner to pay for our booking, to our horror, as we has already paid through the internet already. After telling her this the receptionist handed us a key, after paying 1000 BHT deposit, and mentioned she is not sure if the room has been cleaned yet but we can go up. The doorman / "bag boy" carried our bags up and showed us to our room.
When we got to the door the cleaning trolley was outside the front door. When we were shown our room the bedroom area was clean but the bathroom was dirty and there were dirty towels on the floor. I tipped the doorman and asked him to please bring us some clean towels so that we can shower as we had been on a train from Chiang Mai to Bangkok for 24hours and then a 4 hour bus ride to Pattaya, so we were feeling really smelly.
After a while I assumed that the towels were not coming so I phoned the receptionist and asked her to please bring some fresh towels. After a while longer nothing. So my partner went downstairs and asked the doorman what is the situation and he said that there will only be fresh towels at 5pm. Ok why didn't he just tell us.
So we used our beach towels which luckily we had with us.
We went out to eat and when we got back at 2.30 pm to our surprise we had fresh towels in our room. Obviously the doorman was saving face - and customer service is not on his list of his agenda.
We stayed three nights and had an awful time. When we asked for ice for our room we were expected to pay 100 BHT deposit for the glases and 20 BHT for the ice.
When we checked out they took 200 bht off our deposit for a stain that was on the sheets that could easily be washed off in a washing machine.
I am disgusted by the service in this hotel and will never stay or recommend it to anybody.
Read full Sawasdee Sea View, Pattaya review
Summary
-
Not Rated
Customer service
-
Not Rated
Cleanliness of accommodation
-
1/6
Quality of room
-
Not Rated
Value for money
-
Not Rated
Quality of food
-
Not Rated
Family friendly