AWFUL STAY AT THE GRAND RIVER SIDE...
AWFUL STAY AT THE GRAND RIVER SIDE
It is difficult to know where to start, since the dispointments were so numerous at this hotel.
Yes, it is advertised as a 4 star hotel, but in my opinion, it is not even a 2 star.
We booked a suite, which was supposed to be nicer than standard room : we got a old dirty room : there were stains on the carpet, on the sofas, the wardrobes looked old and dirty, we felt so bad we did not want to spend time in the room...
On the food site, do not expect a lot in terms of european food : it's just toast and pancakes, everything else is thai...
Concerning the staff, there were just the most arrogant and unhelpful i have ever seen. Usually, when we arrive in hotels in thailand, staff at front desk is pleasant, smiling, and speaks at least a little english. Here it appears they are not accustomed at all to tourists : 1. It seemed as if we were disturbing them when we arrived and asked for our room. They didn not understand a thing to what we were asking (information about the surroundings and things to visit) and it was almost impossible to communicate with them, even by gestures.
The worst was yet to come : as we checked out in the morning at 8 (the room had to be freed before noon) and we were planning all day excursion, we asked for a spare room when we came back in the afternoon, to be able to take a shower before leaving. They won't let us use the shower, unless we were paying 500 bath per person... Then we asked the front desk assistant to help us confirm our flight reservation for the night, and they refused to do so : they handed us a number for us to call, though we don't speak thai...
As i got angry and started to say it was their job to help us, they pretend they would not hear us anymore and were blatently resentful to help. We finally managed to get by thanks to the help of a thai tourist guide, who happened to be around and who helped us make the call on her own cell phone.
lastly, when we wanted to leave the hotel and needed a taxi, they won't call any taxi and we had to go on our own to the station to catch one.
All in all, this is a very bad hotel, very poor quality, poor staff, and to international standard, not even worth a 2 star hotel. Avoid it as hell.
