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Dusit Thani Laguna, Phuket  

390 Srisoontorn Road, Cherngtalya, Amphur Talang View this hotel's location on a map
 

Overall Hotel Reviews

5/6

rating

Based on 229 reviews

 

Summary

Customer service
5/6
Cleanliness of accommodation
5/6
Quality of room
5/6
Quality of food
4/6
Family friendly
5/6
Value for money
5/6
 
 

AsiaRooms.com reviews

229

 

Room prices from

Updating Rates

 

4/6

rating

The hotel was disappointing. Location was...
The hotel was disappointing. Location was quite remote and hotel charges for taxis and shuttle buses did not encourage to the local town of Patong (£40 return). All the hotels in the Laguna complex are owned by the same company and therefore little variation in price, all quite expensive. On checking in our room which had been booked and paid for 5 months earlier was not available and although upgraded to a Club Room, we were not permitted to take advantage of the Club Room facilities ie Afternoon Tea on the terrace. Also directly opposite our room there was a construction site, approx. 10M from the door and building work on was ongoing from 8.20 am every day, the last couple of days they were also undertaking renovations to the rooms above. The hotel should have forewarned us that major construction work was in progress. The food and beverages were also very expensive, the charge for a glass of mediocre wine was around £10, the beer cheaper at £2.80 for a small glass. It was also disappointing that the beach was, most of the time, dirty and uninviting. We weren't able to use any of the catarmarans or windsurfers on the sea as at the time of year we visited (August 2007) the undercurrents in the sea were too dangerous. Apparently there are two distinct seasons at this location in Phuket but we found no mention of this on the hotel's website. We would not have chosen this location had we have known.
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5/6

rating

Overall, it was a very pleasant stay,...
Overall, it was a very pleasant stay, me & my family enjoyed it very much. The rooms, hotel facilities, pool, restaurants etc. are what you would expect of a 5 star hotel, the only minor disappointment is the lack of a sauna/steam room in this hotel. However, for the price of >US120 per night, I expected more exclusivity from this hotel - the environment to be more quiet, less crowded(this was at low season even!), there was even a conference of some sort going on at the time. In my opinion, the only hotel in the so called "exclusive" Laguna bay area which is really exclusive is the Banyan Tree hotel - but of course, it is in another price range altogether.
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5/6

rating

I took a nice vacation in Dusit...
I took a nice vacation in Dusit Laguna, Phuket. Nice scenery (beautiful seaside), kind service and Thai food attracted my family enough. Only the point I felt letdowned were the hotel location. The hotel was rather isolated so that each time I had to take long way of taxes to the Patong or Phuket downtowns for shopping, dinner or attractives. Anyhow the Dusit was calm and good to release our tension and enjoy holidays.
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5/6

rating

Currently being upgraded but if you are...
Currently being upgraded but if you are equally happy with acres of tiles [current] and acres of marble [future] then all is good.
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6/6

rating

its a nice hotel but if they...
its a nice hotel but if they can improve the night life at the hotel
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2/6

rating

We are regular visitors to the Laguna...
We are regular visitors to the Laguna resorts in Phuket Before this trip we had stayed in all the resorts except the Dusit So this visit we decided to stay at the Dusit, that was our first mistake. On arrival we were told we were upgraded to a Club room, excellent room however there is a major construction sie next door and the noise was unbearable. The upgrade was no upgrade, most disappointing but more disappointing was the dishonest handling of the hotel We moved to a room with 2 king size single beds on the understanding that they would be replaced with a king bed. This did not happen and only when we went to check out and relocate to the Sheridan did we get moved to a room which was acceptable. The grounds of the Dusit are lovely but that is about where it stops. The Sheridan , The Alamanda and the new Holiday club give much bettewr service. We would not return to this hotel. Walter Robertson
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2/6

rating

We stayed there for 6 nights, the...
We stayed there for 6 nights, the resort surroundings are good, but there are some weak points as follows : 1. All room types (beach front, seaview & pond view) are the same, only the facing is different, so no need to book beach front or seaview, just book pond view to save your money. 2. Breakfast is 3 stars' breakfast, nothing can eat except fruits & bread, be remember that you will have your breakfast with many flies. (& some small insects) 3. Dusit Laguna would send your personal details to other resort (such as Laguna Holiday Club, the sixth resort in Laguna group), so some sales in this resort would make you a phone call to disturb you often. I think they must keep clients' information well and don't let anybody knows, except they have clients' agreement. 4. At night no safe-guards in public area, and no lights, so be careful about that. 5. Services are the worst, operator disappear, bell boy send your luggage to other rooms, no staffs around swimming pool area to serve you. We have been in Phuket many times, we will go to Phuket again but not to Laguna's resorts again, since there far away from pier, far away from Patong, far away from Big C, Lotus, & Central. From there to some main places, you need your own car and you need to drive at least half hour to reach the main places, and the main point is it doesn't worth it, I can stay more other better resorts in this room rate.
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4/6

rating

OK...
OK
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6/6

rating

Great resort! If you would like to...
Great resort! If you would like to go to a resort and stay there all the time - this is the place. You will have an amazing time - super nice facilities, rooms, services, restaurants. You can take various tours and book activities around Phuket, very expensive though. If you like walking around and/or nightlife - may be try another place. There is not much beyond the limits of Laguna Phuket.
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5/6

rating

Had a wonderful stay at e newly...
Had a wonderful stay at e newly reburbished club room, some construction nearby thus noisy n dusty otherwise e room should b near perfect. Beautiful view of e sea fr room but could not use e patio cos dusty n leaves kept falling, would b helpful if a big umbrella is provided or perhaps an awning. My appreciation to the staff (club agent) by e name of "Fon" who came to clean up e patio immmediately after we told her that e patio was dirty. Keep it up! We were very impressed by ur warmth n hospitality.
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