The rooms in this hotel were very...
The rooms in this hotel were very nice, as was the decor and general ambience of hotel overall. However, the property is too small for the number of guests and the facilities provided, and as a result, the pool and bar areas are extremely congested. Fortunately, the hotel is right on the beach, so a few steps down a flight of stairs and you can escape. The service left much to be desired - the standard of English was just not good enough for a large, international hotel, and the reception staff were not forthcoming with advice or assistance. We got a fantastic rate for this hotel through AsiaRooms, so we thought we got pretty good value for money. We would have be really disappointed if we'd have paid the standard rates that the hotel advertises online, or those quoted to us by our travel agent. We probably wouldn't stay again, because I don't think we'll be returning to Phuket. However, if we did go back, and if we could get the same cheap price, we would MAYBE stay again, only because it is by far in the best position of any hotel on Kata Beach.