The package was only for 2 adults and 2 children but I've got 3 young children. When I booked it I rang asiarooms and spoke to someone to either add extra bed or pay extra for another child,and he rang up Novotel. However, Novotel said that they couldn't do that since the room was only for 2 adults and 3 children. So we have to make arrangements for one of my children to stay with someone else while we were in phuket even though I knew she wouldn't have wanted it and that was the case when we arrived there. We then had no choice but to asked again at the Hotel whether I could pay extra for her to stay with us and they said yes and charged us $50.00AU per night. How was that possible? When they said no when asiarooms rang them up? And 50 dollars was a bit expensive, specially in Thailand. I stayed in Malaysia and they only charged my third child $8.50US with breakfast.
Anyway the staff weren't very friendly at the reception or restaurant, except the concierge staff. I felt like we were being watched all the time.
The buffet breakfast wasn't very good, not much variety and nearly same food everyday.
Too many stairs you have to walk before reaching your room, not suitable at all for young kids.
I was charged tax (vat) when I booked tours with them and when queried they took it off from the hotel account. You can't just add and take things off whenever you feel like it. I was very dissapointed with my stay Novotel Phuket.
