We booked standard room without breakfast for five days, which was good value for money. The room was clean and the service provided fulfilled our expectations. The staff is friendly and attended to our requests in timely manner. This hotel is located about 5 minute walk from Kata beach. Kata beach is suitable for those who looked for less crowded place as compared to Patong. Public transport to Patong, Phuket town and other places are readily available from here. We rented a motorbike which was more convenient for us to explore to other places such as Rawai beach, Phromthep Cape, Karon Beach, Patong, Kamala and Phuket town.
For the price that we got it for (off peak rates), it was definitely value for money. The room, breakfast and pool were good enough. The only downside is that the front service had to improve a couple of notches as they seemed to be all over the place. We also had a room service tray that we parked outside our door that stayed there for the entire duration, even after calling front desk and service staff to take it away.
Otherwise, the hilly location is great!
The location of the resort is very good, it is close to Kata Beach, with many restaurants, shopping places, massage houses.
Overall, I am satisfy with the resort, except for the parking facilities. There are only few spaces for cars.
Nice hotel, and excellent value for money. If it wasn't for the poor bathroom (broken tiles, old fittings, etc etc), this hotel would be outstanding for the money.
That said the service was very good, the staff were friendly and the hotel is located well for shops, restaurants and bars of Kata Beach.
This hotel was not what we expected. The first room the hotel tried to give us the front door was broken and extremely unsecure. After demanding a room change with some security, we were placed in another room this room was dusty with poor maintenance We then discovered we had a large number of Ants in our room and after 2 days there were ants everywhere! Crawling over all of our belongings. We then discovered a Ants nest in our bathroom!! Nice!
I would say this hotel is over priced with little value for your money, the food was unpleasant and the only good aspect of the 'Serene hotel' was the swimming pool! I would not recommend this hotel to anyone.
