Best Western Premier Bangtao, Phuket
124/29 Moo#3 Tumbon Cheung Thalay Thalang, Phuket Thailand 83110.
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Overall Hotel Reviews
Based on 32 reviews
Overall, my family had fun in Bangtao...
Overall, my family had fun in Bangtao Bay Phuket because of the place and partially the proximity of the hotel to the beach, which is immediately in front of the beach. That's about the only good thing about the hotel. Our bad experience with this hotel was due to several incidences during our 5-day stay.
Firstly, they did not provide the additional bed we asked for and agreed upon in the emails. Upon checking into the room, we had to ask for it again. The family room was OK for my family of 2 Adults and 4 kids, but the place was not cleaned properly. The bathroom was the worst. On the first night, there was no water for almost an hour. On the second night, the water was brown for almost an hour. When we called Housekeeping, the lady came with 2 plumbing staff. When they turned on the tap, brown water came out briefly and then cleared, and clear water appeared. They looked at me nonchalantly as if to say "....there's nothing wrong." They did not even say word to explain the water condition but instead gave me that accusatory look to suggest that I need not have called them.....
Another problem with the wing where all the family rooms are located is the repeated power failures. On average, we experienced at least one power failure per day.....and we were not even in our room 24hours.....so it's not hard to imagine how frequent power failures occur in the Hotel.
The facilities are Ok, but the kids pool was quite dirty, perhaps from the children that transit from the beach immediately to the pool without showering - hence bringing in the sand from the beach. Perhaps having a filtration system for the kids pool would be good as the kids pool seemed to be just an enclosed shallow pool without any pump system to suck out the water and pump in filtered water......
Location was good as it was near the beach. However getting out of the area to Patong and elsewhere may be a problem as taxis do not travel that area. Hence we're at the mercy of the taxi touts in front of the hotel - generally 600 Baht to Patong one-way. The Hotel's taxi charges were more costly.
Buffet breakfast every morning was good. Selection of food was good. However the staff/waitresses seemed gloomy and they do not smile. Must be the early morning hours. The first morning when we were there, the staff greeted us at the entrance of the restaurant to take down my room number. After that, she left us alone and did not bother to show us to the table. We were left to enter the restaurant to look around for a table to accommodate 6 of us. There were none, and we had to ask other staff to join tables for us. This is certainly not the right way to treat the guests at restaurants.....leaving them to find their own seats.....
The Housekeeping seems understaffed as we always see the same lady and she seems to do things grudgingly. Once my toddler son accidentally urinated in bed (on the additional portable bed that was put into the room). Before we left the room for town, we took off the covers so that it can be clearly seen by Housekeeping that the mattress, blanket and covers needs to be changed. When we returned after lunch, only the covers were new. The mattress had merely been turned over and the blanket was still the same one. The turned-over mattress was not a proper solution as the urine had soaked through to the other side. So I informed the Housekeeping lady and she grudgingly said OK. It is appalling that the hotel has such poor hygiene and Housekeeping standards.
Lastly, we had lots of problems at Check-out. Two nights before the check-out date, I specifically requested for Late Check-out as we were leaving for the Airport at 5pm. The reception that answered my call said OK. I was delighted. To my horror, on the last day, after 12pm, upon returning from the pool, my family was not able to access our room. When I went to the reception with my card, the receptionist reminded me, with a seemingly accusatory tone, that check-out was at 12pm. I told her that I knew that and that I had also made a request for Late Check-out for 5pm and it was approved. She then called her duty manager. Just then we were interrupted by a 'screaming' and rude American lady, shouting profanities, that the receptionist who had just answered her calls hung-up on her 3 times. Well, I guess she had every reason to be mad if she got hung-up on the line 3 times while in a situation where she needed help - because she could not access her safe and she needed money to bring her hungry kids for lunch..... Whatever the situation, I found it rude that the 2 hotel staff attending to me immediately attended to the complaining lady without even saying a word to me to excuse themselves. They just left me and attended to the lady 2 metres away.....Talk about being polite. The staff here needs some serious training on courtesy.....
After they had settled the matter with the lady, they came back to me and the senior one (I assumed the duty manager)informed me that I have to pay for Late Check-out. I explained that the receptionist who answered my phone allowed the late check-out, but she insisted that I had to pay. I told her that it was not acceptable as I was not told that I have to pay for Late Check-outs, and if I was informed of that, I would have packed up and checked-out in time by 12pm. Hence I asked for time to pack-up my family and I was given 2 hours, till 2.30pm. Imagine, while all these were going on, my family was stuck outside, and wet from the pool, for about 20 minutes. Luckily they were allowed in by the Housekeeping staff while I was trying to sort out the activation of the Key Card Access to the room.
It seems that the Staff in the hotel are not trained adequately and they do not communicate well. The common occurrence I encountered was that they tend to reply "yes" without fully understanding what the guest had requested...it may be a cultural way where the Thais say "chai" or "karp" during conversations. I encountered this even at the Hotel's restaurant with the waitress during dinner. But if they simply translate this to English and keep saying "yes", misunderstandings may occur and the guest may think that his/her request was approved. Tourists who are new to Thailand should be cautious on this. Not all "yes" means Yes.
This was my fourth holiday to Phuket, and by far the worst place I have ever stayed in. Totally bad experience!!!
Very confortable. Many services. Very nice SPA....
Very confortable. Many services. Very nice SPA.
This was our seventh stay at this...
This was our seventh stay at this resort since October 2003. Excellent service each and every time. Cleanliness always maintained and a pretty decent breakfast buffet. Not a five star like the Laguna complex just to north but an extremely good value. Make sure you rent yourself a motorbike or car since transport into town (Cherng Thalay) or Patong Beach with a taxi can get pricey even by Thai standarts.
Stayed there in Sept 08. Great rooms,...
Stayed there in Sept 08. Great rooms, close to beach, beautiful beach and scenery and great beach chairs, good pool, good service, good value. The room in BWP, Bangtao is good size. After adding one extra bed, the room is still spacious. They provided us w 2 umbrellas, a torchlight, big LCD TV, minibar, coffee making facilities, candle w romantic stand, safe box and everything you need. The bathroom is spacious, shower strong, the bath deco is better than many 5* hotels i have seen. everything is spotlessly clean. Breakfast is nothing to shout about, but they provided bacon and egg. and you get to breakfast a few meters from the beach! we had a standard room with no sea view but was very private. we didn't really need the sea view as the beach is 30 seconds walk away. the beach chairs alone is worth staying in this hotel. they are comfy and inviting, you can chill out on the beach all day! the massage hut is cool, ride by the beach, good sea view while massaging. the few old women masseurs there are superbly skillful. the 400 thb massages in BWP Bangtao is better than having ten mediocre 200 thb massages elsewhere, like in Patong. the only complain, at night during the low season, it can be a bit like a ghost town. too quiet. in all, very good value for low season. even the housekeeping trolley is nicer than all 5* hotels i have seen. i miss BWP Bangtao so much already. if you stay there, don't forget to eat at Lotus restaurant right on the beach near Banyan Tree Laguna, its a 5* restaurant charging 1* price.
nice place for relaxing ,far away from...
nice place for relaxing ,far away from the rush,
more for over 40 age, rooms clean ,bathrooms v.good
needs 2 rent a car better than using the taxi if u care about the town,it gona be more cheeper
First time visitor to this hotel and...
First time visitor to this hotel and found it to be extremely good. One of the pools was being re-tiled, but it was no problem as the other pool was perfect. The staff are great and english was no problem at all. All in all a great spot to relax and safe enough for families to hire scooters for a look around.
Our stay at this hotel was very...
Our stay at this hotel was very enjoyable and relaxing. Staff were friendly and curtious and looked after us very well. Breakfast buffet was fantastic with many different foods available. The only dissapointing thing was the pool with the swim up bar was closed for renovations at the time of out stay, but apart from that we were very impressed with the service and location and would recommend to others.
hotel was fine and the service was...
hotel was fine and the service was very good, I originally booked for three people but turned up with six and this was no problem for the staff at check in
Best western of course is a luxury...
Best western of course is a luxury hotel, but compared to a luxury hotel at Cape Panwa I paid too much, simply too much for a sea view room.
I booked sea view and got a tree view. Of course, the room was on the highest floor in the middle, they gave me one of their best rooms, but I don't understand why they say it's a sea view room. The sea gleams through the trees, but I expected it right in front of me without anything else.
Besides the sea view, I think there are other hotels which are not that expensive and more value the money.
Room is clean, they have good service and you can trust them (for instance with wake-up service.)
The hotel is not bad but it...
The hotel is not bad but it did not please us. Typical tourist hotel with several floors. Our curtain was full of mould at arrival. After discussion they changed the curtain (after one night). Shops such as 7-Eleven or pharmacies cannot be reached without motorbike. In our opinion, you should select a place such as Karon, if you like to have meals outside the hotel. Nearly only Germans in the hotel. We had more beautiful hotels at favourable prices. We booked in low season, otherwise the hotel is to expensive! A meal at Bangtao Beach is more expensive than at other places of Phuket.
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