Patong Cottage Resort, Phuket
205 / 14 Nanai, Patong Beach, Kathu, Phuket 83150 Thailand
View this hotel's location on a map
Overall Hotel Reviews
Based on 55 reviews
Great view, but too many steps to...
Great view, but too many steps to climb. If you are an old person, please think twice unless you are in good shape as I am.
Patong Cottage was a good place to...
Patong Cottage was a good place to stay if you want out of the hussle and bussle of the main area. The staff were fantastic and treated you like one of the family the only thing that was a disadvantage was there was no elevators and lots of stairs.
Pros:
Large room
Great view
Very clean & neat
Friendly staff
Very...
Pros:
Large room
Great view
Very clean & neat
Friendly staff
Very quiet
Cons:
Far from the beach
Located up a very steep hill
Difficulty to access after rain due to sewage problem on street just below the hotel
The location is very bad, far from...
The location is very bad, far from patong center and locate on hill, after you finally arrive to the reception you steel have to go up about 100 stairs to the room...
In addition the bed was very uncomfortable.
Maybe its my bad lack and there are better rooms.
Other than the location (1 hour from...
Other than the location (1 hour from the airport by cab and 10 min by free shuttle bus to the beach), I find this hotel is simply good for value. Of course I do not expect a kind of 5-star treatment with this kind of price. But services I received was simply great. The girls at front desk were very friendly. Ladies at the restaurant were very helpful.
Once we missed the last shuttle bus, after making some noises (hehee) the hotel agreed to let the bus came out to pick us up, free of charge.
Overall I am satisfied by the level of service they provide. I would recommend this hotel for budget travellers like us, but a big no-no would be for family and definitely it is not for seniors.
Love it. :)
As rated, the room and the environment...
As rated, the room and the environment are nice, clean and quiet as expected since we booked it after reading the reviews writen by fellow previous guests. However, the food for our breakfast was not as good as expected. Worst, my boyfriend had a food poisoning after the first breakfast. Since we were eating the same dishes throughout the whole breakfast except the egg cooked on-site, we are very sure that the food poisoning was due to unfresh and/or uncooked egg. We were trying to speak to the staff but they are not very helpful and they do not have any medication in the hotel. We have to seek help from the staff in the previous hotel we were staying since he was too weak to walk down the street to get medication. We were also being charged for 2 plain toast (multiple times) even we were not having any of the included breakfst. The staff were not very friendly and helpful throughout the whole incident. If the hotel is "guest-friendly", they should just provide plain toast to "sick" guests but not asking them to pay!
We were asking for tea bags at night after noticing them not refiling the complimentary tea but we were being turned down and were asked to wait for more than 2 hours for just 2 tea bags. Only 1 staff was on duty and she has to wait for the security to come for her to be able to get whatever the guest needs.
We spent the 3 days just staying in the hotel room because of this while it was our last 3 days in phuket with the original plan of hoping to do some shopping and photographing. I am quiet disappointed with this hotel and we will not go back there again. We hope whoever that is going to stay there anyway, please make sure you stay away from the eggs unless you are sure that they cooked it properly. In addition, the eggs are always kept in room temperature which is known to be not good in that weather. Think about it...
Day 1
When we arrived at the...
Day 1
When we arrived at the resort, we were greeted by the receptionist. My boyfriend and I have travelled to Phuket twice before and Bangkok twice before and not once have we been met by such an unwarmly welcome from a hotel. When we got to our room, we found out we were given 2 single beds and I had requested 1 queen size bed. On our way back out to get our dinner, we stopped by the reception again and asked if we can get 1 queen size bed. Her response was "no more queen size." Then I pointed out that I had requested it on my form and she responded "ya, you requested but it is not given. Tomorrow we ask the housekeeper to push your 2 beds together." I was not satisfied but I left it at that. Her attitude speaks for itself.
Day 2
I realised the hotel was not even half full, not even close. So I wondered why she could not have just given us 1 queen bed but I did not question the receptionist further. I did however, request for 1 more pillow (which I think I am entitled to) and the receptionist (this time it was a different one) was not thrilled at my request and asked me to ask again tomorrow. I could not believe my ears. Here I was, merely asking for an extra pillow and I was simply told to ask again tomorrow. The receptionist then said "to get the pillow, I have to get it from another room for you..." I stood there at the reception with my boyfriend, both of us surprised and confused. Wasn't that his job? Since my boyfriend and I stood there confused, he got on his walkie talkie and asked one of the do-everything guy to get us a spare pillow from another room. Was that so difficult?
Day 4
Breakfast was basically the same on all our days there, except for some minor changes here and there. Breakfast area was clean but the view really sucks. There was bacon on all days there which was good. They have fried rice, potato pom poms, pancakes, french toast (which is not very good), and plain sausages. They also have an egg station. However, I ordered sunny side up and each time I was given a fried egg with the york all hard. I also ordered a scrambled egg and was given an omelete instead. But these are all very minor things..
Day 4, my boyfriend went diving today so I took the hotel's free shuttle bus to Patong beach. The bus left promptly at the scheduled time and took us to Patong. It stops and picks us up opposite Ocean Plaza. The shuttle bus is prompt so if you're not early you'll miss the pick up.
Day 5
On our last night here, my boyfriend and I stopped at the reception to ask if we could request for a late check-out for tomorrow. I explained to the receptionist that our flight leaves at 8pm tomorrow so if possible can we have a late check-out. His response was "Normally we cannot give late check-out..but you come again tomorrow and check, speak to my boss"
Day 6
So, after breakfast, my boyfriend and I went to ask again if it is possible for us to have a late check-out. We were told (by a different recept) that "this is peak-season. We are full now. Normally we cannot allow guests to have late check-out." I explained to her our situation, as my boyfriend needed to go down to the tailor for a final fitting at 1pm. I asked if we can check-out at 2pm, she responded with a No, and after some hesitation, she said we can have the room till 1pm, so that's only an hour extra.
By the way, it is so obvious that the hotel is not full, not even close.
Yesterday my boyfriend and I bought their pool towels to the beach to use, and in the morning we had wanted to go to the pool, but our towels from yesterday was already dirty from the beach so I rang the reception and asked for 2 more pool towels. She asked me WHY I needed the pool towels and hestitated in giving me the towels. I had to explain myself that we had used the towels yesterday and they were already dirty, thus we needed new towels. The hotel staff definately does not go out of their way to make their guests feel welcomed.
During my stay there, not one single staff from the hotel greet me in passing. Not one.
MISSING ITEMS!!!!
When my boyfriend and I got back to Singapore, he realised that his BRAND NEW dive watch was missing! The bag and instruction manual was there but the watch was gone! Then while unpacking, he also realised his Okley sunglasses was missing! The Okley case was there but his sunglasses was not! He immediately rang the hotel and reported his missing items and asked if the hotel can help him check. The recept's response was "there is already someone staying in your room. You ring back tomorrow and check again, speak to my manager."
So my boyfriend rang again in the morning and spoke to the manager. Now the hotel is staying NO ONE STAYED IN OUR ROOM since we left yesterday! The manager was hard to communicate with and told my boyfriend to write an email to the head office in Bangkok. My boyfriend has since filed a police report on his missing items and we are DEFINATELY never going back to this horrible hotel!
This hotel is very nice overall interms...
This hotel is very nice overall interms of the scenary and atmosphere. In side the room is quite simple on the decoration but has all basic neccessity.The view from my balcony, I could see the whole patong beach.Walking to Patong beach is no way but they do provide shuttle service to and fro which is quite good.I would recommend this for couples or budget travellers as it's quite value for money
Is the good place for staying,the staff...
Is the good place for staying,the staff are friendly and helpful.
The only thing need to improve is the breakfast.
I'll going again.
nice place to stay with your lover...
nice place to stay with your lover or young friend but hotel staffs serviced not good enough to recommend.
Alternative hotels
The following hotels are located near to Patong Cottage Resort, Phuket and are bookable online now.
-
AP Residence Patong 162/51-52 Phung Muang Sai Kor Road, Patong Beach, KathuPrice from:USD 59.15 -
Sweet Lobster Inn 237 Rat-U-Thit 200 pee Rd. Patong KathuPrice from:USD 51.09 -
Benetti House 241/20-21 Rat-u-Thit200 Yr Rd., patong beach, kathuPrice from:USD 37.64 -
Little Buddha Hotel 74/31 Soi Banzaan, Patong BeachPrice from:USD 34.95 -
Patong Rai Rum Yen 53/3 Hasib Pee Road (50 Year Road), Patong Beach ThailandPrice from:USD 26.89
