Stayed for a friend's wedding in Nov'07...
Stayed for a friend's wedding in Nov'07 for 2 nights. Booked a "seaview" room but the only seaview was one that we had to stand on our toes to see (it was actually blocked by the block of rooms in front and we can just see over it).
The room was generally ok but for the price (> 110 Euro per nite), I was expecting something 5 stars. Mainly small things like 2 razor and 1 toothbruch (instead of the other way round); were out for 6 hrs only to return to a room still not cleaned; borrowed an ironing board in the morning and then they took it back during our absence (and not cleaned the room either) and then accused us of keeping the board; promised a DVD player but never actaully delivered; only putting 1 toilet roll in the bathroom; for some reason only putting 1 new towel in the bathroom when we are two; no rubbish bin in the room (only in the toilet) - we asked for one but again, never delivered; did not replace soap even after we finished the first one; the room is big but REALLY empty - should really have a sofa in there.
The staff are friendly enough but the standard of English for this price of hotel should be much better. As a result, many of our friends had frustrating interactions with the staff.
I think the above are really quite solvable but biggest grieve I had was that we are all part of the same wedding party but were quoted vastly different prices by Aspasia (mainly more expensive) - in the end I got the best price amongst most of our friends from Asiarooms!!! When I did not book through them direct (went through Asiarooms), they came back to me with a cheaper price - I would have thought since my friends were hosting the wedding there that they would have a standard best rate for guests and not subject to discount upon negotiation etc!!! and the wedding party rate should not be higher than what people can easily obtain through other agents!!!
Read full The Aspasia, Phuket review
Summary
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2/6
Customer service
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5/6
Cleanliness of accommodation
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4/6
Quality of room
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1/6
Value for money
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Not Rated
Quality of food
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Not Rated
Family friendly