The Manathai's decor is modern Thai and...
The Manathai's decor is modern Thai and has been well designed. The pool areas are great and the rooms are very nice, however they are extremely dark at night as there is little lighting.
The food is good and breakfast was of a good standard compared to a lot of Asian hotels I have stayed at.
In terms of value for money this is a great hotel. If they could get the housekeeping and staff issues right, it would be a truly excellent hotel.
Housekeeping was extremely slow and irregular. One day we came back to the room around 6pm and the room still hadn't been serviced. Another day they serviced the room and took all the towels, but didn't replace them!
When you ask the staff for something they are extremely obliging, however there is no proactivity with the staff anticipating what is needed.
We had booked a pool suite, and when they took us to the room it obviously wasn't the room we had booked (3rd floor, no pool!) As soon as I called Asia Rooms, we were moved to the correct room. This is our 3rd visit to Phuket, and this is the 3rd time we have been given a cheaper room than what we paid for. My advice is dig in your heels and sit in reception until they give you the right room. They seem to miraculously get the room available when you do this.
One last issue was the smell of sewerage was at times quite strong throughout the hotel and particularly in our bathroom. This seems to be a problem across a lot of Phuket, but I've never had it in my room before. After mentioning this to the hotel, they did get someone to visit our room immediately. The solution was to put an oil burner over the drains. Surprisingly it did the trick!
This is a beautiful hotel suffering from a few management issues, but when you weigh up the cost against these issues, it's still good value.
Read full Manathai, Phuket review
Summary
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1/6
Customer service
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4/6
Cleanliness of accommodation
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4/6
Quality of room
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5/6
Value for money
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Not Rated
Quality of food
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Not Rated
Family friendly