We had planed to stay 6 nights...
We had planed to stay 6 nights at the Sala Phuket but checked out after 3 nights. We were totally disappointed by the service level, which is NOT the service level of a so called 5 star hotel. I believe there is problem with the management not training their staff properly.
The worst was the service at the restaurant. A real joke ! Never seen that anywhere else and I travel extensively. Mistakes in orders or serving food at the right table, never had the same waiters/waitress, lots of confusion. Food served too quickly (we had barely finished our main course that desert was there on the table... not even 2 minutes in between..) or too late , had to wait 40 minutes + for our main course to be served. Rice served cold. No breakfast buffet, but "à la carte" and there also many mistakes..
Regarding room service, systematically forgot one of your orders when delivering.
Laundry : they deliver to me the laundry of a man ! Had to call laundry service, their english speaking was so bad... Too 30 minutes before they understood they had made a mistake and search for my cleaned clothes.
Villa was coming with Wifi connection but it propably worked 2 hours within 4 days. Technicians was not able to fix it and explain why it was not working... They made us changed villa but still nor working, we just wasted one afternoon trying to sort this out.
Guest service : I called a couple of times to book taxis for next day. When I called 5 minutes before our reservation time, they did not know what I was talking about and had no reservation.
Room cleaning : was superficial, floors not washed, private pool cleaned once in 4 days. Only the bedroom of the villa is indoor, the rest is outdoor , toilets and bathroom included so not convenient when raining.
Overall this this level of service is not acceptable and has no excuse especially at a period of the year when resort is half empty..
We regret we wasted our money and time there.
